FREQUENTLY ASKED QUESTIONS (FAQ)
Do we have a physical location to pick up from? We do not have a retail location to pick up from because our cutter is not in Ottawa. We are a butcher shop that delivers not a retail butcher shop to purchase in-store.
How does the ordering process work? Select your products online, pay through the website (by credit card or eTransfer) & your order will be delivered within 5 business days in the Greater Ottawa area.
Can I schedule a delivery time? If you email us after you place your order, we will try our utmost to accommodate your wishes.
What are the delivery options and fees? We deliver inside the Greater Ottawa/Gatineau area within 5 business days.
Does your product arrive fresh or frozen? We cut every order fresh but due to shipping, freezing your order may be required.
Is there a minimum order requirement? We do not have a minimum order size.
Our shipping rates are as follows:
1) Inside the Ottawa Area, orders under $250 are charged $10 delivery, but orders greater than $250 have FREE delivery.
What is the packaging and handling process for the meat and seafood products during delivery to ensure freshness? All of our products are cut & wrapped in Federally inspected & regulated processing plants. We offer vacuum wrapped product for easy storage or use & we deliver in freezer bags with ice packs.
Where do we source our products? We beleive in sourcing products based on quality rather than proximity is crucial for several reasons. First and foremost, quality products ensure that customers get the best possible experience and taste, which can lead to repeat business and positive word-of-mouth. At Wiser Meats, we prioritize quality over proximity by sourcing our meat products from local, sustainable farms that prioritize ethical farming practices. Another important reason to prioritize quality over proximity is sustainability. Sourcing products locally is often seen as a way to reduce carbon emissions and support the local economy, but this is not always the case. At Wiser Meats, we believe in striking a balance between sustainability and quality, which is why we source our meat from local farms that meet our strict standards for ethical farming practices and quality. In addition, sourcing products based on quality allows us to offer a wider range of meat products to our customers. By sourcing from different regions, we can offer unique and flavorful products that are not available locally. Overall, prioritizing quality over proximity is essential for ensuring customer satisfaction, sustainability, and product diversity. At Wiser Meats, we take pride in sourcing only the highest quality meat products from ethical and sustainable farms, and we believe that this commitment to quality sets us apart from the competition.
What are the payment options accepted? Apple Pay, American Express, Discover, Google Pay, MasterCard, Visa or eTransfer by email to tim@wisermeats.com
What is your return or refund policy for meat and seafood products purchased? We offer a 100% satisfaction guarantee on all products. Contact us if you are not thrilled with our product.
